Our principles and values
- The customer is Number 1
- The customer is at the heart of all that we do
- We respond promptly to all customer requests
- Our aim is for long term partnerships and trust
- Our customers feel well informed and loved by the whole team
- We do the right thing
- We only purchase from ethical sources and suppliers
- We do not offer or accept inducements or bribes whatsoever
- We wholeheartedly embrace diversity in the workplace
- We encourage our team to give something back to the world
- We are entrepreneurial and buccaneering
- We embrace and drive new ideas
- We constantly seek new markets, customers and products
- We operate with transparency, honesty and respect
- Mistakes are discussed openly, loved and learned from
- We encourage healthy debate and differences of opinion
- We respect and support each other in our work
- We do what we say we will do. “We keep our promises!”
- We complete work within agreed timeframes
- We demonstrate confidence in our abilities and those of our colleagues
- We are one team across the whole business
- Knowledge is shared and communicated widely
- Efficiencies and improvements are encouraged and rewarded
- We are genuinely pleased for colleagues’ successes
- Negativity saps energy. Offering solutions and suggestions, however, can be transformational
- We are competent, confident and professional
- On-job training is thorough and noticeable to clients
- We present ourselves with confidence
- Self-development and training is encouraged and supported
- We produce our best work when we are having fun
- We celebrate and communicate our successes widely
- Operating with a smile is enjoyable and lowers stress
- Positivity is infectious – spread it around!